Privacy Policy | Fluffyn

1. Who We Are

Fluffyn Technologies Pvt. Ltd. ("Fluffyn", "we", "us", "our") operates the Fluffyn mobile app and website at fluffyn.co.in. We are a pet care marketplace connecting buyers, adopters, and pet owners with verified breeders, certified adoption organisations, and pet product sellers in India.

Registered office: Fluffyn Technologies Pvt. Ltd., India. For privacy-related queries, contact us at support@fluffyn.co.in.

2. Information We Collect

We collect the following categories of information:

Account information: Name, email address, phone number, and city when you register on the Fluffyn app.
Transaction information: Order details, delivery address, and payment reference numbers when you purchase products or complete an adoption inquiry.
Usage data: Pages visited, features used, search queries, and time spent on the app or website. Collected via analytics tools.
Device information: Device type, operating system, app version, and anonymous device identifiers.
Communications: Messages sent to breeders, adoption organisations, or Fluffyn support through the in-app chat.

3. How We Use Your Information

To create and manage your Fluffyn account.
To process orders, adoption inquiries, and facilitate connections with verified breeders and adoption partners.
To send transactional notifications (order confirmations, delivery updates, adoption status updates).
To improve the app and website through usage analytics.
To comply with applicable Indian laws and regulations.
To send promotional communications — only with your consent, and with an easy opt-out at any time.

4. Information Sharing

We do not sell your personal data. We share your information only in these limited circumstances:

With verified breeders and adoption partners: Your name and contact details are shared when you initiate an inquiry, so they can respond to you.
With delivery partners: Your delivery address and contact number are shared for order fulfilment.
With service providers: We use third-party services for payment processing, analytics, and cloud infrastructure. These providers process data only as instructed by us.
For legal compliance: When required by Indian law, court orders, or government authorities.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law (e.g., for financial records, which are retained for 7 years as required under Indian accounting regulations).

6. Your Rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete personal data.
Request erasure of your personal data (subject to legal obligations).
Withdraw consent for processing where consent is the legal basis.
Nominate a person to exercise these rights on your behalf.

To exercise any of these rights, contact us at support@fluffyn.co.in. We will respond within 30 days.

7. Cookies and Tracking

Our website uses cookies for session management and analytics. We use Google Analytics to understand aggregate usage patterns. You can disable cookies in your browser settings, though some features may not function correctly without them.

8. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security audits. However, no system is completely secure — if you believe your account has been compromised, contact support immediately.

9. Children's Privacy

Fluffyn is not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If we learn we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify you via the app or email for material changes. Continued use of Fluffyn after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related queries, write to us at support@fluffyn.co.in or through the in-app support chat, available Monday–Saturday, 9 AM–7 PM IST.